Shipping Details

Our complimentary delivery service covers delivery to the property only. This is standard practice for large freight items of this size and weight, and is in line with Australian Consumer Law obligations.

Once your order has been dispatched, full tracking details will be sent to you via email. From that point, it is the customer's responsibility to monitor the tracking and plan accordingly for the delivery. Our logistics partners will contact you directly to advise on your delivery window. Please note that FitBoutique does not have visibility over live driver movements once your order has left our warehouse.

We strongly recommend having at least two people available at the time of delivery to assist with safely moving the reformer into place. A signature may be required on delivery, so please ensure someone is available to receive the shipment.

If you require assistance beyond kerbside delivery, we offer an optional in-home delivery and setup service which can be arranged in advance at an additional cost.

As of 1 July 2026, all orders above $100 ship free across Australia and the United States. This applies automatically at checkout, no code needed.

If you provide an Authority to Leave instruction, please be aware that this is at your own risk. Once the courier has delivered the order as per your instructions, FitBoutique is not responsible for any loss or theft of the parcel.

Your reformer will arrive in a sealed timber crate. A screwdriver or hammer is required to unpack it. We recommend reviewing our unpacking guide, which is included in your order confirmation email. We also strongly recommend having at least two people present to safely lift and move the reformer once unpacked.

Please keep the crate and all internal foam and straps for the duration of your warranty period, as a reformer cannot be transported safely without it and a return, exchange or warranty replacement cannot proceed without it.

If your order arrives visibly damaged, please photograph the crate before opening and get in touch within 1 to 2 business days of delivery through our Contact Us page. Do not dispose of any packaging, as this may be required for a courier investigation.

Fulfilled from our Melbourne, VIC facility. Delivery timeframes once dispatched:

We ship pre-orders the moment they arrive at our warehouse. Because we always have new batches in production, we will post expected dates as they become available. If a date is not listed, feel free to contact us and we will let you know exactly where your item is in the production line.

Pre-orders may be cancelled for a full refund before your reformer has been allocated, crated or booked with our freight partner. Once a pre-order is allocated to you it goes into transit as part of our next shipment, so from that point it cannot be cancelled. Full detail is on our Pre-Order Policy page.

We fulfil all US orders from our West Coast facility in California, with a second East Coast facility opening soon. All duties and taxes are included in the price, so there are no surprise fees on delivery. Every order is shipped with trusted carriers and is fully trackable from dispatch right through to delivery.

Delivery timeframes once dispatched:

As this is a large item, we recommend having two people on hand to help bring it inside once it arrives.

We work with trusted logistics partners to make sure your reformer arrives safely and on time, whether it is heading to your home or studio.

Delivery is subject to live stock availability. If an item is on pre-order, your reformer is allocated to you and shipped into transit as soon as it is ready, so pre-orders cannot be cancelled once allocated. Where we are unable to ship by the date stated at purchase, or within 30 days where no date was given, we will contact you with a revised date and you may accept it or cancel for a full refund.

Yes, we ship internationally. If you are overseas and do not see your country listed at checkout, that does not mean we cannot deliver to you. Get in touch through our Contact Us page with your location and the model you are after, and we will arrange a custom shipping quote and take it from there.

Please allow 30 to 40 days once dispatched for international delivery, though this is subject to change.

If you are purchasing a reformer, your price is all inclusive and covers import duties, taxes and GST. For all other items, import fees may be charged by your local customs office and are the responsibility of the customer unless otherwise agreed. If fees go unpaid and the package is returned, the customer will be responsible for the return shipping costs.

If you have any questions about your delivery, reach out to our customer success team through our Contact Us page. We are here to help. Thank you for choosing FitBoutique.